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| Rocky Mountain Repo 2896 I-70 Business Loop Grand Junction, CO 81501 Phone: 970.242.1455 Fax: 970.242.1478 repo@rockymountainrepo.com |
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Security & Destruction of Records Operations No Project is too Large or too Small - Some of our clients place as few as one account per month. Others place several a month. Large or small, we have the resources to manage your portfolio. Proprietary Software To manage the needs of our customers, we use proprietary software (similar to collection software) that shows the client's instructions, gives details regarding the debtor and collateral, and allows for the input of notes by both management and the skip tracer. This software allows us to manage the distribution of accounts, monitor recoveries by client, it allows us to track the progress of each skip tracer, and allows us a variety of options for client reporting. (back to top) Staffing We always maintain ample staff to give your accounts the time and expertise you anticipate and deserve. Our location Grand Junction Colorado allows us to centralize our efforts in Western Colorado.� For a person to be successful at Rocky Mountain Repo, they must be part 1) smooth detective that must follow a trail and talk with relatives, references and nearbys; 2) salesman or collector, because many times we must talk the debtor out of the unit; 3) manager, because he/she must manage skip activities, coordinate agents, produce updates and status reports, on many accounts at the same time; and, 4) Customer Service Representative, because we work closely with our customers. (back to top) Skip Teams To further meet the needs of our customers, we have formed skip teams that specialize in a particular client, or in a specific category of collateral. For instance, we have a "big rig" team that specializes in over-the road trucks and trailers. We have "heavy equipment" team that specializes in farm equipment and construction equipment. We have an "RV" team that specializes in mobile homes, trailers, boats, motorcycles, four-wheelers and ski-dos. We also have a "locate" team that specializes in debtor locates. There are other teams that are organized around particularly large clients. We are prepared to assign one of our senior management people and a team leader to implement your program. They will be directly responsible for assembling the staff working your accounts and overseeing the day-to-day operation of handling your accounts as specified. Each account received will be worked in detail by no less than two of our skip tracers. None of our accounts are ever closed as a skip and returned to our customer until at least two of our skip tracers exhaust all efforts. (back to top) Reporting Any request for an update of our progress will be answered the same day it is received. Account updates are faxed to your staff as often as you request and will be ongoing from the time an account is received until it is resolved or closed as a complete skip. Our system will generate the updates automatically as you specify (weekly, bi-weekly, monthly, etc.). For a monthly report, management will consult with you to create a report custom to your needs. Our software possesses reporting capabilities and features that not only allow us to excel at our work but to also provide your office with virtually any type of report or data imaginable. (back to top) Security & Destruction of Records Rocky Mountain Repo maintains the strictest of security. Only employees of Rocky Mountain Repo are allowed on the skip tracing floor. All account files are kept in locked file cabinets overnight and retrieved each day by the responsible skip tracer. Closed files are kept in locked cabinets for a period of 6 months. At the end of that time, each file is shredded and destroyed. Records are kept that indicate the date each file was destroyed. (back to top) |
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